Illustrator Plugin Problems

This might happen on Mac, usually after updating either Illustrator, Origami or Ai Toolbox. When the upgrade is finished, you can’t find the plugin in the menu or Illustrator shows errors on startup, pointing the plugin.

Note that this page helps solving about 95% of the plugin-related issues with Adobe Illustrator. Consider closely following the instructions below especially if you got this link from the support team.

Intel vs Apple Silicon Mac

One of the most common reasons of the problem is that you downloaded the Intel version of the plugin while using Apple Silicon Mac, or vise versa.

Quit Illustrator completely, make sure it doesn’t run in background. If the problem is with Origami plugin, quit Origami, as well.

Visit our website and download the software for your Mac. Use the drop–down arrow on the right of the Download button to see all the options and pick the right one there.

Once the file is downloaded, install the software and the plugin and run Illustrator. You should see the plugin there.

Upgrade with Illustrator in Background

Another common reason is when Origami or Ai Toolbox get upgraded without closing Illustrator.

When Illustrator is running, it prevents the plugin files from being modified, so the installer fails to update them and you start getting problems with using the plugin.

The solution is simple:

1. Quit Illustrator completely. Make sure it is not running in background. Restart the computer if unsure;
2. Visit our website and download the latest version of the software;
3. Install the software, install the plugins from there;
4. Run Illustrator, the plugins will be back there.

Illustrator is Too Old

The third most popular reason is using the old version of Illustrator. Besides the major annual updates to Illustrator, Adobe often releases the minor ones and the plugin might rely on the newly added features.

Check the Updates section in the Creative Cloud app or click the Updates… item in the Illustrator’s Help menu to make sure you’re up to date. If not - it is strongly recommended to install the latest version of Illustrator.

Illustrator is not Listed

If you don’t see the specific version of Illustrator in the installer, it is not supported by your version of the software. Consider checking for updates of our application, there might be a new version that supports this Illustrator.

• Origami - click Help menu, then click Check for Updates…
• Ai Toolbox - run any of the tools and check the bottom of the window

We usually add support of new versions of Illustrator within days of them being released. If you installed a fresh new version of Illustrator, consider checking for our application updates. If there’s nothing there, give us a couple of days to perform the final tests and release the new version.

Avoid manual copying of plugins for other versions of Illustrator - this won’t work.

Still Doesn’t Work?

If the information above doesn’t help, consider contacting us to get this sorted. Here’s how:

1. Quit Illustrator completely, make sure it is not running in background;
2. Run our application and open its logs folder
   • Origami - click Help menu, then click Open System Folder;
   • Ai Toolbox - run the installer and click the Logs button at the bottom;
3. Leave that folder open, do not close it;
4. Switch back to our application and close it;
5. Switch to the folder from #2 and delete all the files there. Do not close that folder yet;
6. Run our application again and install the Illustrator plugin, then run Illustrator and make sure that you still get the error message. Take a screenshot;
7. Close Illustrator and our application;
8. Switch back to the folder from #2 and send us all the files you’ll find there and the screenshot of the error message you took in #6.

Note that we can’t help you without these files. You will most likely be instructed to visit this page again if you don’t provide the logs.