Koru Support Page

As you are here, you probably have some questions about Koru or have problems with it. Let’s quickly sort it out with a few questions.

Is this about your order or license key?

If this is about your order, missing or non-working license key or any other private order-related information, please contact us directly, so we can help.

New to the software?

If this is the first time you use the software and not everything is clear, the best place to visit is our tutorials page. For the very basics of the software, like how to move the shape around, have a look at the Owlet tutorials that cover this topic well.

Not new, but stuck somewhere?

Koru has many options and some things can be done with extra JavaScript or CSS code which may be tricky. We’ve got a dedicated Koru tutorials page for that. It has answers to the most common questions you may have from scene rendering problems to export to specific formats.

Need more details about something?

If you have a specifc questions about the software - have a look at our online manual. It covers all the parts of the software and explains all its features and options.

Still doesn’t work?

Finally, if nothing above helps we’ve got a support forum that we monitor and answer questions there. The forum automatically suggests previous answers while you typing questions, so if we already answered that, there is chance you can get an instant answer. Otherwise, just leave your question there and we’ll be in touch.

Still want to talk to us?

Although you can still contact us directly with your question, please consider using this option for private order or money-related topics only.

All the other questions are better asked in the support forum. This way you get answers from both us, the community and the forum itself.